Delete your Eventzloop account

The simplest way to delete your account is from inside the Eventzloop mobile app:

1. Open the Eventzloop app and sign in.
2. Tap your Profile tab in the bottom navigation.
3. Scroll to the bottom and tap Delete account.
4. Confirm by entering your email and tapping Delete permanently.

Your account is deactivated immediately and queued for permanent deletion within 7 days. You will receive a confirmation email once the deletion completes.

If you no longer have access to the app, email us from the address associated with your account:

To: support@eventzloop.com
Subject: Delete my account
Body: Include your registered email address + phone number so we can verify ownership before deleting.

We respond within 2 business days and complete deletion within 7 days of verification.

On account deletion, the following personal data is removed permanently from our systems:

• Your name, email address, and phone number.
• Profile photos and uploaded files.
• Push notification tokens (FCM/APNs).
• Booking notes and chat messages you sent.
• Location data captured for proof photos.
• Authentication credentials (password hash).

A small set of records is retained for the periods listed below because Indian tax, accounting, and payments-regulator rules require it:

• Invoices and payment records: retained for 7 years (Income Tax Act + GST law).
• Razorpay transaction logs: retained according to Razorpay’s own retention policy (typically 7 years under RBI guidance).
• Aggregated, anonymous usage statistics: may be retained indefinitely but cannot be linked back to your account.

We do not retain anything else once your deletion request is processed.

If you signed up as an Event Company running an event company, deleting your account also deletes the company tenant and all partner / team / customer records nested inside it. We will email you a 7-day warning before final deletion so you can export any data you need (bookings, customer list, invoices) via the dashboard’s Export action.

If you signed up as a partner, team, or customer — only your individual record is removed. The Event Company retains ownership of any bookings that referenced you.

Write to support@eventzloop.com and we’ll get back to you within 2 business days.